Privacy Policy

At Saburi Cargo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your data when you use our shipping and logistics services.

1. Information We Collect

We collect the following types of information when you interact with our services:

  • Personal Information: Name, email, phone number, shipping and billing addresses, and identification documents (if required for customs).
  • Shipment Details: Package content descriptions, weight, dimensions, destination, and tracking information.
  • Payment Information: Billing details (processed securely via third-party payment gateways).
  • Website Data: IP address, browser type, pages visited, and usage patterns for website optimization.

2. How We Use Your Information

Your information is used to:

  • Process shipments and provide shipping updates
  • Respond to inquiries and provide customer support
  • Arrange customs clearance and regulatory compliance
  • Improve our website and service offerings
  • Send promotional updates (only with your consent)

We do not sell or rent your data to third parties.

3. Sharing Your Information

We only share your information with:

  • Shipping partners and couriers for delivery fulfillment
  • Customs agents and authorities for legal compliance
  • Payment processors to complete transactions
  • IT service providers who help operate our systems securely

All partners are required to protect your information and use it only for the agreed purpose.

4. Data Security

We use secure servers, encryption protocols, and access controls to protect your information. Only authorized personnel can access personal data. However, no online system can guarantee 100% security, so we encourage you to safeguard your information.

5. Cookies and Website Tracking

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can disable cookies in your browser settings at any time. We also use analytics tools (such as Google Analytics) to understand how users engage with our website.

6. Your Rights

You have the right to:

  • Access or request a copy of your data
  • Update or correct inaccurate information
  • Request deletion of your information (where legally allowed)
  • Withdraw consent from receiving marketing emails

To exercise any of these rights, please contact us at [Insert Contact Email].

7. Children's Privacy

Our services are not intended for children under 18, and we do not knowingly collect personal information from minors.

8. Changes to This Policy

Saburi Cargo may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email or through a notice on our website.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please reach out:

Saburi Cargo

Tracking Your Order

You can follow your shipment from the moment it leaves our hands until it arrives at its destination in Kenya.